Chapter 14 Assignment Example | Topics and Well Written Essays - 500 words

Chapter 14 - Assignment Example n should be developed in such a way that ensures that customers are satisfied with the products and services being offered by the firm (Dawson, 2012). The major requirements for ISO certification are that business processes should be defined in an explicit manner. The policy of quality should be stated that reflects upon the commitments of the organization. The policies are usually developed by the top management as they are the decision makers of the organization and know in which direction the firm has to progress. There should be objectives set for quality and performance of the firm. There should be a quality manual present with the firm, procedures of administration and training should be in there in the form of manual or policies. There should be the tracking processes of suppliers as well as feedback of the customers. A manager should be there in the firm as a representative, reviews of management team should be conducted regularly, internal and certification audits should be conducted (What is Really Required for ISO 9000?, 2012). ISO standards can be related to American companies doing business internationally in many perspectives. One of the most important perspectives is that when American companies plan to conduct their operations at an international level, they need to maintain their quality level in their operations as well as in the products and services produced by them. ISO standards help organizations in providing them with a framework of what all should be included in maintaining quality in the organization. Standard formats, rules and regulations regarding quality help organizations in maintaining the required level of quality in business operations. Through ISO 9000 organizations have the opportunity to identify the problems in their organization regarding quality (Benefits of ISO 9000, 2012). International countries may allow access to ISO certified organizations willingly. This way American organization can also easily make their global